494 Streamlining the Minor Operations Process - The Effect of Better Documentation

Abstract Introduction Plastic Surgery Minor Operations is a fast paced, rapid turnover operative environment. It reliant on effective communication, accurate surgery, and time efficiency. was noticed in our department that there confusion regarding booking intentions leading to delays surgery over-running lists. This worsening patient experience care. Method In response the booking, new form created, so all patients have standardised containing necessary information. disseminated across clinics formed vital part of pre-operative check process. Results The audit carried out at introduction, then re-audited year later see if has improved care for patients. showed with form, people were not having cancel or rearrange Patient forms sufficient, copy clinic letter no longer required operation proceed clarity. noted more senior advice sought. Conclusions flow quality care, whilst streamlining